Terms and Conditions jili33 —
Your Rights & Responsibilities

These Terms and Conditions constitute a binding agreement between you ("User" or "Player") and jili33 ("Company", "We", "Platform"). This document governs all aspects of your use of the jili33 platform, accessible via the website jili33.wine and all associated subdomains.

By registering an account, making a deposit, using any betting product, or simply browsing the jili33 platform, you automatically agree to be bound by these Terms and Conditions and the Privacy Policy us. Both documents are to be read together and constitute the entire agreement between you and jili33.

These Terms and Conditions may be updated from time to time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes are published means you accept the revised terms.

To register and use the jili33 platform, you must meet all of the following requirements:

• You are aged at least 21 years of age on the date of registration.
• You are an individual who is resident in or physically located in Malaysia at the time of using the platform.
• You are not currently on any self-exclusion list or prohibited by any relevant authority.
• You are not acting on behalf of any other individual when registering or placing bets.
• You have full legal capacity to enter into a binding agreement.

Jili33 reserves the right to request proof of age or identity at any time. Accounts found to be registered by underage individuals will be suspended immediately and all balances in such accounts will be forfeited without compensation.

Each player is only permitted to hold one (1) active account on the jili33 platform only. Holding more than one account — whether using a different name, phone number, email address, or payment information — is a serious violation of these terms and may result in the closure of all such accounts and forfeiture of balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your national ID card or passport
• Valid national ID (MyKad) or passport number
• Correct date of birth
• An active and reachable phone number
• Bank account details to be used for deposits and withdrawals

Jili33 reserves the right to verify all information provided at any time through the KYC (Know Your Customer) process. Failure to provide the requested verification documents within the specified timeframe may result in your account being suspended until the verification process is complete.

You are solely responsible for maintaining the confidentiality of your account password. Please notify our support team immediately if you suspect your account has been accessed without authorisation.

Jili33 supports a variety of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, Visa, and Mastercard. All deposits are processed in Malaysian Ringgit (MYR).

• Minimum deposit limit: RM 30 per transaction
• Maximum deposit limit: Depending on your payment method and account VIP level
• All received deposits are final and non-refundable except at the sole discretion of jili33
• Jili33 is not responsible for deposit delays caused by third parties such as banks or digital wallet providers.
• Deposits made using a third party's name or account will not be accepted and will be returned

All deposits are subject to anti-money laundering (AML) review. jili33 reserves the right to suspend processing of any suspicious deposit pending the completion of an investigation. Your cooperation in this matter is greatly appreciated.

Players who have completed KYC requirements may request a withdrawal at any time. All withdrawals will be processed to the same bank account or digital wallet used for the deposit, for security purposes.

• Minimum withdrawal limit: RM 50 per transaction
• Processing time: 5 to 15 minutes for regular members; faster for VIP members
• The first withdrawal from a new account may take up to 24 hours for security review purposes
• Jili33 reserves the right to request additional documents before approving withdrawals that exceed a specified amount
• Any withdrawal involving a bonus that has not met the rollover requirement will not be approved

Jili33 does not charge any processing fees for standard withdrawals. However, your bank or payment provider may impose their own charges, which are beyond our control.

Jili33 offers a wide range of bonuses to members, including welcome bonuses, deposit bonuses, weekly cashback, referral bonuses, and periodic promotional offers. All bonuses are subject to the following terms:

• Each bonus has its own rollover (wagering requirement) that must be met before a withdrawal can be made. The rollover rate for each bonus is clearly stated in the respective promotion terms.
• Bonuses may only be claimed once only per player, household, IP address, and device unless otherwise stated.
• Jili33 reserves the right to cancel bonuses and forfeit associated wins if there is evidence of promotion abuse or irresponsible wagering.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without fulfilling the rollover requirements.
• All bonus offers have expiry date stated. Bonuses not used before the expiry date will be automatically forfeited.

Jili33 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. In the event of a conflict between a specific promotion and these general Terms and Conditions, the terms of the specific promotion shall prevail.

All betting activity on the jili33 platform — including sports betting, casino games, online slots, and fish shooting games — is subject to the following rules:

• Confirmed wagers are final and cannot be cancelled or modified.
• Jili33 reserves the right to void or revise any wager in the event of a technical error, incorrectly displayed odds, or unusual circumstances affecting the relevant event.
• In the event of a technical disruption or system failure during an active game, jili33 will use valid internal records to determine the game outcome.
• Players are not permitted to use any software, bots, or automated methods to place wagers. Use of such methods constitutes a serious violation and the account in question will be terminated immediately.
• Jili33 conducts regular reviews of betting patterns. Accounts displaying suspicious or abnormal betting patterns may be suspended for further investigation.

The following activities are strictly prohibited on the jili33 platform and may result in immediate account closure without compensation:

1. Registering or using more than one account simultaneously or on a rotating basis.
2. Providing false or misleading information during registration or the KYC process.
3. Using illegally obtained funds to make deposits on the jili33 platform.
4. Colluding with other players to manipulate betting outcomes or abuse the bonus system.
5. Using any software or technical method that gives a player an unfair advantage.
6. Threatening, harassing, or behaving abusively toward jili33 customer support staff.
7. Transferring funds between player accounts through unofficial methods.
8. Accessing the platform via VPN or proxy to bypass geographical restrictions without written permission from jili33.

You may request to close your account at any time by contacting our customer support team. Prior to closure, ensure all account balances have been withdrawn, as any remaining balance after account closure will not be refunded.

Jili33 reserves the right to close or suspend an account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions
• Suspected fraud, money laundering, or criminal activity
• Failure to complete the KYC process within the stipulated timeframe
• Request from relevant legal authorities
• Accounts that have been inactive for more than 12 consecutive months

In the event of account closure due to a terms violation, jili33 reserves the right to forfeit all balances in the relevant account, including any unwithdrawn winnings and bonuses.

Jili33 shall not be liable for any loss or damage arising from:

• Service disruptions or failures caused by circumstances beyond our control, including network issues, server outages, or natural disasters
• Betting losses incurred by a player as a result of legitimate game outcomes
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials
• A player's decision to continue playing despite being aware of addiction or financial difficulties

In all cases where jili33's liability cannot be fully excluded, our maximum liability is limited to the amount of the last deposit made by the player in question.

Jili33 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this website. Players will be notified of significant changes via email or in-platform notifications.

Your continued use of the jili33 platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the amendments, you must stop using the platform and withdraw your balance before closing your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the jili33 customer support team is available to assist you 24 hours a day, 7 days a week.

You may reach us via:

• Live Chat: Available directly within the jili33 platform — the fastest way to get help
• Email: [email protected] — response within 2 to 4 hours during office hours
• FAQ Page: Visit our FAQ page for answers to frequently asked questions

For formal complaints, please submit full details of your complaint via email and our team will investigate and respond within 3 business days.